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Orders placed before 2 p.m. will usually ship
the same day. Occasionally during our peak season it may take up to 48 hours
before we ship your order. We try very hard to keep all of our pontoon boat
seats and furniture in stock at all times. If for some reason a back order
occurs we will email or call you to make you aware of the situation.
All pontoon boat seats and pontoon
furniture packages ship for free from our own warehouses directly to your
residence/business.
NOTICE: Unfortunately we cannot ship
products to Alaska, Hawaii or Canada. We are also unable to ship orders
outside the United States.
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We ship all of our
pontoon boat seats, furniture, parts and accessories via FedEx
Ground.
You will not need to
be home at the time of delivery as FedEx will leave your packages
without a signature authorization. We know that it is difficult to schedule your
day around a delivery and for this reason we have selected FedEx to deliver your
pontoon accessories directly to your home or office without the hassle of
dealing with a truck line.
Marine plywood
and Pontoon Re-Deck Kits however are the exception and they will need to be
delivered via truck line. Our freight carriers will delivery to a
residential address though it would be easier for you if we can ship plywood to
a business address as it can be difficult to remove the sheets of plywood from
the rear of the truck at the end of your driveway. If we do ship it to your home
we recommend you have some additional help when unloading.
Pontoon
Trailers are priced for PICK UP ONLY. We cannot ship these trailers,
they must be picked up at our warehouse in Elkhart, IN or at the manufacturer in
Lebanon, MO. Contact our trailer dept. directly at 574-970-1311 or email at
trailers@pontoonstuff.com.
If an order is missing
after it has been shipped you must contact us immediately. FedEx will
do their best to search for the "missing" package by filing a trace. If FedEx
deems the package missing, an insurance claim can be filed and a replacement
order can be shipped out. All missing package claims must be submitted within 30
business days. If you do not call contact us within 30 days we
have no recourse to submit any claims with Fedex. |
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Some smaller items, when ordered by themselves,
do require us to charge a flat $9.99 for FedEx shipping. We understand that it
can be frustrating when the shipping is half the cost of an item, but it really
does cost us an average of $9.99 to FedEx even an envelope to a residential
address. This is why we add a flat charge to things like Fence Riser Kits when
they are the only item ordered. Of course, the moment any of our seating or a
number of parts are ordered simultaneously our Free Shipping kicks in, as we can
bundle the items together. We ship smaller items FedEx rather than sending them
via the Post Office. FedEx is simply more reliable when you are trying to get
product delivered quickly and on time.
NOTE: Re-Deck kits and marine plywood
do require us to charge additional freight. Please call or email us before
ordering any marine plywood.
We want to make buying your new pontoon
furniture as simple as possible, from the moment the order is placed to the time
it is delivered. It is our goal that our customers should not need to worry
about additional freight costs or delivery hassle. Your items will be delivered
on time and in perfect condition, and for those rare cases where packages are
damaged during transit, we will take care of everything. If, for example, you
find one of your items has been damaged in transit, simply call us and we will
issue a return service request and ship you out a replacement. You only need to
tape up the damaged box (if opened) and set it in the spot it was left when
delivered FedEX will pick up the damaged item and return it to us. Please see
our Returns page for more information and to
print our return authorization form.
By placing an order with us - you agree to all
of our terms and policies - including the shipping policies mentioned above.
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All Marine Carpets
